F.A.Q

RETURNS
We accept returns within 60 days. We do not cover return shipping, so If you are not familiar with our items, we encourage you to order samples before buying in Bulk, to make sure the items fit your needs.
A 10% restocking fee will be deducted from all returns.
​​If you are returning an order, you can send it back using your own courier,
or we can send you a Fed Ex prepaid return label for 12% of your order amount, which will be deducted from your refund amount.
In order to qualify for a return, the item must be:
- unused, and in it's original sealed package
- undamaged and in good condition upon arrival (purchasing insurance recommended when shipping)
SAMPLES
Our website now offers the option to purchase small packs.
If you would like to buy a small quantity of a certain product, before buying in bulk, please purchase a pack of 10 pcs.
 
 

 

DAMAGED ITEMS UPON ARRIVAL

We take extra care in packing and protecting the items for shipping.
     
In the unfortunate event that some of the pieces on your order arrived broken, please contact us via email within 7 days of receiving your order. Please include your order number and photos of the damaged items and we will get back to you within 24 hours.
 
​​Note: You need to allow 2 to 6 days in order to receive replacements, so please plan accordingly when you place your order, and inspect the items as soon as you receive them.
Do NOT wait until the day before your event to inspect your items, as there is not much that we can do at that point. We are not able to overnight or send replacements by 2 day air.

 
ITEMS MISSING FROM YOUR ORDER 
Your order is very important to us.
 
So all orders are checked by 2 people before they are shipped out to you.
We use a quality control system to make sure there are no mistakes. 
 If something seems to be missing from your order, please:
      1) Take everything out of the boxes and open all inner boxes. 95% of the cases customers find the missing items once they take everything out of the boxes and count well. 
     
2) If after doing this you are still missing items, please contact us right away. Please provide as  with much details as possible so we can provide you with a resolution ASAP.